Frequently Asked Questions

Everything you need to know about your Loeffler Randall experience.

What is your return policy?

We accept returns of unworn, unwashed, and undamaged items with original tags and packaging within 30 days of the delivery date.

When will my order ship?

Orders for in-stock items typically ship within 1-2 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How do I care for my Loeffler Randall shoes and bags?

We recommend avoiding prolonged exposure to direct sunlight and moisture. For specific materials like pleated organza or delicate leather, please refer to the care card included in your shoebox.

Can I change or cancel my order once it has been placed?

To ensure fast delivery, we begin processing orders immediately. Please contact our customer service team within one hour of placement to request any modifications.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Affirm for eligible customers.