Returns & Exchanges

We want you to love your Loeffler Randall purchase, which is why we offer a 30-day return window for all unworn and unused items in their original packaging. Please ensure that all shoes are tried on a carpeted surface to prevent scuffing and maintain eligibility for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a pre-paid shipping label and a return packing slip to include inside your box.

• 3.
  Pack with Care

  Place the items in their original dust bags and shoeboxes, ensuring the protective soles are intact, and secure them within a sturdy shipping carton.

• 4.
  Drop Off and Track

  Affix the return label to your package and drop it off at any authorized carrier location; you will receive an email notification once your refund is processed.